YES – The Automobile Repair Act of 1971 requires all repair dealers to be registered with the State of California and to post a sign. This Act [Section 9884.7(1)(g)] states that the Department of Consumer Affairs may invalidate the registration of the repair dealer for a number of causes, including:
- Making any statement written or oral which is untrue or misleading;
- Causing a customer to sign any work order which does not state the repairs requested by the customer;
- Failing or refusing to give to a customer a copy of any document requiring his or her signature, as soon as the customer signs such document; any other conduct which constitutes fraud;
- Any willful departure from or disregard of accepted trade standards for good and workman like repair.
IN ACCORDANCE WITH THE AUTOMOTIVE REPAIR ACT OF 1971, A CUSTOMER SHALL RECEIVE:
- A WRITTEN ESTIMATE FOR REPAIR WORK.
- A DETAILED INVOICE OF WORK DONE AND PARTS SUPPLIED.
- RETURN OF REPLACED PARTS, IF REQUESTED AT THE TIME A WORK ORDER IS PLACED.
- QUESTIONS CONCERNING THE ABOVE INFORMATION SHOULD BE DIRECTED TO THE MANAGER OF THE REPAIR FACILITY
- UNRESOLVED QUESTIONS REGARDING SERVICE WORK PERFORMED MAY BE SUBMITTED TO:
BUREAU OF AUTOMOTIVE REPAIR
TOLL-FREE TELEPHONE (800) 952-5210
MONDAY THROUGH FRIDAY
California Auto Body Association
555 University Avenue., Suite 236, Sacramento, Ca 95825