YES – The Automobile Repair Act of 1971 requires all repair dealers to be registered with the State of California and to post a sign. This Act [Section 9884.7(1)(g)] states that the Department of Consumer Affairs may invalidate the registration of the repair dealer for a number of causes, including:

    • Making any statement written or oral which is untrue or misleading;
    • Causing a customer to sign any work order which does not state the repairs requested by the customer;
    • Failing or refusing to give to a customer a copy of any document requiring his or her signature, as soon as the customer signs such document; any other conduct which constitutes fraud;
    • Any willful departure from or disregard of accepted trade standards for good and workman like repair.

IN ACCORDANCE WITH THE AUTOMOTIVE REPAIR ACT OF 1971, A CUSTOMER SHALL RECEIVE:

        1.  A WRITTEN ESTIMATE FOR REPAIR WORK.
        2. A DETAILED INVOICE OF WORK DONE AND PARTS SUPPLIED.
        3. RETURN OF REPLACED PARTS, IF REQUESTED AT THE TIME A WORK ORDER IS PLACED.
        4. QUESTIONS CONCERNING THE ABOVE INFORMATION SHOULD BE DIRECTED TO THE MANAGER OF THE REPAIR FACILITY
        5. UNRESOLVED QUESTIONS REGARDING SERVICE WORK PERFORMED MAY BE SUBMITTED TO:

BUREAU OF AUTOMOTIVE REPAIR

TOLL-FREE TELEPHONE (800) 952-5210

MONDAY THROUGH FRIDAY

California Auto Body Association

555 University Avenue., Suite 236, Sacramento, Ca 95825

www.calautobody.com

email: contact@calautobody.com

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