• METALWORK:  “Ferrari Brothers Collision Center” provides a Lifetime Written Warranty against defective workmanship to include welding and the application of materials utilized in making collision repairs against cracking, flaking, pitting or deterioration.  The Shop will, at its sole option, repair and re-paint any metalwork warranted hereby.
• PAINTING, STRIPES, AND DECALS:  “Ferrari Brothers Collision Center” provides a Lifetime Written Warranty on painting-related priming and painting work against solvent blistering, peeling, hazing and excessive loss of pigmentation; and, a Lifetime Written Warranty on the application and adhesion of decorative stripes and decals, excluding defects which are caused by extreme environmental conditions to which the vehicle may be exposed.  The Shop will, at its sole option, re-prime, re-paint, re-stripe or re-decal the specific section or sections of the vehicle warranted hereby.  Paint Warranty is valid only when paint is applied over original factory finishes that are free of defect.
• MECHANICAL REPAIRS:  “Ferrari Brothers Collision Center” provides a Lifetime Written Warranty on all mechanical repairs pertaining directly to original collision damage, excluding suspension, air conditioning, or other electrical assemblies or components.  The Shop will, at its sole option, re-repair any mechanical assembly or component warranted hereby.
• PARTS: “Ferrari Brothers Collision Center” guarantees that parts or materials used are of the first quality.  Those parts or materials are subject to the guarantee of that supplier.  We will assist you in handling any claim under the supplier’s guarantee.  We guarantee that used parts or other than original equipment manufactured parts were not used without authorization from you as noted on the Repair Order.

State of California
Department of Insurance
Steve Poizner, Insurance Commissioner

AUTO BODY REPAIR CONSUMER BILL OF RIGHTS
Amended effective January 1, 2010
A Consumer is entitled to:
1. Select the auto body repair shop to repair auto body damage covered by the
insurance company. An insurance company shall not require the repairs to be
done at a specific auto body repair shop.
2. An itemized written estimate for auto body repairs and upon completion of
repairs, a detailed invoice. The estimate and the invoice must include an
itemized list of parts and labor along with the total price for the work performed.
The estimate and invoice must also identify all parts as new, used, aftermarket,
reconditioned or rebuilt.
3. Be informed about coverage for towing and storage services.
4. Be informed about the extent of coverage if any, for a replacement rental vehicle
while a damaged vehicle is being repaired.
5. Be informed of where to report suspected fraud or other complaints and concerns
about auto body repairs.
6. Seek and obtain an independent repair estimate directly from a registered auto
body repair shop for repair of a damaged vehicle, even when pursuing an
insurance claim for repairing the vehicle.
Complaints within the jurisdiction of the Bureau of Automotive Repair
Complaints concerning the repair of a vehicle by an auto body repair shop should be directed to:
Toll Free (866) 799-3811
California Department of Consumer Affairs/Bureau of Automotive Repair
10240 Systems Parkway
Sacramento, CA 95827
The Bureau of Automotive Repair can also accept complaints on its website at: www.autorepair.ca.gov
Complaints within the jurisdiction of the California Insurance Commissioner
Any concerns regarding how an auto insurance claim is being handled should be submitted to the
California Department of Insurance at:
(800) 927-HELP or (213) 897-8921
California Department of Insurance
Consumer Services Division
300 S. Spring Street
Los Angeles, CA 90013
The California Department of Insurance can also accept complaints on its website at:
www.insurance.ca.gov